Last updated: October 12, 2026
1. Who can use WayForward
You must be at least 18 years old. Membership is by application and approval, and we may decline or end an account when we think it is the right thing to do for our community. You are responsible for keeping your login private and for what happens under your account.
2. What WayForward is
WayForward is a platform that introduces members to independent mentors and gives them a private place to message, schedule sessions, share materials and pay. Mentors are independent professionals. They are not employees or agents of WayForward. We review mentor applications, but we do not supervise their sessions and we cannot guarantee any mentor's advice or results.
3. Coaching is not therapy or professional advice
Mentoring and coaching here is guidance, accountability and skill-building. It is not therapy, counseling, medical care, legal advice or financial advice. Mentors do not act as your doctor, therapist, lawyer or financial advisor. Nobody can promise a particular result.
4. Payments, cancellations and refunds
- Who sets the price. Each mentor sets their own monthly fee. You see the price before you pay. You do not pay a separate fee to WayForward on top of it.
- Plans. You can pay monthly, which renews each month until you cancel, or pay once for 3 months (10% off) or 6 months (15% off), which does not renew on its own.
- Cancelling. You can cancel a monthly plan at any time under Plan and payment. It stops at the end of the period you already paid for, and you keep access until then.
- Refunds. You can request a refund within 2 days of paying, under Plan and payment. If no session has taken place, we refund you in full. If sessions have already happened, we may refund part of it. After 2 days, refunds are decided fairly, case by case.
- Failed payments. If a monthly payment fails, your plan is paused until the payment goes through. Stripe may retry the charge and email you.
- Card disputes. If you have a problem with a charge, please contact us first. We would much rather fix it than have it go to your bank.
- Processing. Payments are handled by Stripe. Your card details go straight to Stripe and never touch our servers.
5. Keep messages and payments on the platform
The platform is funded by the payments that go through it, and its safety tools only work when conversations happen here. While you work with a mentor you met here, and for 3 months after your last paid period, please do not move payments or conversations off the platform, and do not use the platform to collect other people's contact details. Phone numbers, emails and outside links in messages are removed automatically, and messages that suggest moving elsewhere are flagged for review. If the team confirms that someone tried to move off the platform, they get a warning, and after three confirmed warnings the account is paused and reviewed. The Member Agreement and the Mentor Agreement explain this in more detail.
6. How we expect everyone to behave
- Be honest and respectful. No harassment, threats, hate, or pressure.
- No sexual or romantic advances toward mentors or members.
- Do not share other people's private information.
- Do not use the platform for anything illegal, or to sell things to other members.
- Do not try to break, scrape or overload the site.
If you see something that is not okay, use Report a problem on the Messages page. You can end a mentorship and block a mentor at any time.
7. Your content
You own what you write: your profile, messages, growth log entries and reviews. You give us permission to store and show it as needed to run the service, for example showing your profile to your mentor, or your review on a mentor's profile. Reviews must be honest and based on your own experience. We may hide reviews that break the rules (abuse, contact details, false claims).
8. Suspending or ending an account
We may pause or end an account if these terms or your agreement are broken, if someone is at risk, or while we look into a report. A mentor whose 6 most recent reviews in a row are all 1 or 2 stars is paused automatically for review. When we can, we will tell you why. You can stop using the platform at any time, and you can ask us to delete your account from your Profile page.
9. No promises, and limits on responsibility
We provide WayForward as it is. We work hard to keep it running and safe, but we cannot promise it will always be available or error-free. To the fullest extent the law allows, WayForward is not responsible for the advice or conduct of any mentor, or for indirect or consequential losses. Our total responsibility for any claim is limited to the amount you paid in the 12 months before it. Nothing here limits rights you have under the law that cannot be limited.
10. If we disagree
Please contact us first. Most problems can be settled by talking. If we cannot settle it, the laws of the State of Texas, USA, apply to these terms, and any court case will be brought in the courts located in Texas.
11. Changes
We may update these terms. If a change is meaningful, we will tell you and, where needed, ask you to accept it again. The date at the top shows the latest version.
12. Contact
Questions, problems or requests: please use our Contact page. Our Privacy Policy explains how we handle your information.
Business name and mailing address: WayForward, 7604 Solari Dr, Austin, TX 78744.