Last updated: October 12, 2026
1. What we collect
- Your application. Name, email, phone, country, age range, your written answers, and for mentors a resume.
- Your account. Your email and login. Your password is handled by our login provider and is never visible to us.
- Your profile. Name, photo, phone number, what you want to work on, and anything you choose to write about yourself.
- Your activity. Messages with your mentor, booked sessions, materials and files shared with you, your growth log entries, your goals, your monthly check-in answers, and reviews you write.
- Payments. Stripe processes your payment. We keep your plan, dates and payment references, but never your card number. Mentors are paid by us using the PayPal, Wise or mobile money details they give us.
- Agreements and safety records. The Member or Mentor Agreement you sign (the name you typed, the date, and the connection address), reports you send us, and a note when a message is flagged for mentioning outside contact or payment.
- Technical data. Basic logs our host keeps to run and protect the site.
2. Who can see what
- Other members: nothing. There is no member directory.
- Your mentor: your name and photo, what you wrote in your profile, your messages with them, growth log entries you choose to share, your goals, your goal ratings and the note you choose to share in a check-in, but never your email or phone. Your mentor does not see your other check-in answers, such as how you rate them or your private note.
- The WayForward team: your email and phone number, so we can reach you if there is a problem with your account, a payment or a report. We do not read your messages or growth log.
- Mentors you have not chosen: nothing.
- Members looking at a mentor: that mentor's public profile, price, rating and reviews. Reviews show as "Verified member", without your name. Only the WayForward team can see who wrote a review.
- Our admin team: your account details, your application, agreements, plan status and reports. For flagged messages we see who, when and why, not what the message said. We do not read your messages, growth log or notes. We do read your monthly check-in answers, including how you rate your mentor and any private note, so that we can make sure every mentor is doing a good job. We also keep notes about each mentor's tier and standing.
Phone numbers, emails and outside links in messages are removed automatically by software. This is not human reading.
3. Why we use your information
To run your account, match you with a mentor, let you message and book sessions, take payments, send you notifications you asked for, keep the platform safe, and meet legal and accounting duties. We do not use your information for advertising and we do not sell it.
4. Who we share it with
We use a few service providers to run the site. They handle data only to provide their service:
- Netlify: hosting, login, storage and forms.
- Stripe: member payments.
- Resend and Twilio: email and text notifications, if we have switched them on. They receive your email address or phone number and the notification text. Notification messages never include private notes or file contents.
- Video tools: if your mentor gives a Zoom, Google Meet or Teams link, that company's own privacy policy applies to the call.
- Website statistics: if we switch on a simple, cookie-free visitor counter, it records page visits without tracking you across the web.
We may also share information if the law requires it, or if we believe it is needed to protect someone from serious harm.
5. How long we keep it
We keep your information while your account is open. If you ask us to delete your account, we erase your profile, messages, growth log and files. We keep records we are required or entitled to keep, such as your signed agreement and payment records, for as long as the law or our accounting needs, which can be several years. Your login can also be removed on request.
6. Your choices and rights
- Download a copy of your data from your Profile page.
- Correct your details any time in your Profile.
- Delete your account by asking from your Profile page. We will confirm with you.
- Choose whether we email or text you.
- Opt out of texts any time by replying STOP.
If you live where privacy laws give you extra rights (for example in the European Economic Area, the United Kingdom or California), you may use them by contacting us. We will respond within the time the law allows.
7. Where your data is kept
WayForward is open to members worldwide, and our providers store data in the United States and possibly other countries. By using the platform you understand that your information may be transferred there.
8. Security
We use well-known, secure providers, encrypted connections, and access rules that limit who can see what. No system is perfect, so please use a strong, unique password and tell us right away if you think your account was accessed by someone else.
9. Adults only
WayForward is for people 18 and older. We do not knowingly collect information from anyone under 18. If you think someone under 18 has an account, please tell us and we will remove it.
10. Changes and contact
If we change this policy in a meaningful way, we will tell you. For questions or requests, use our Contact page. Our Terms of Use explain the rules of the platform.
Business name and mailing address: WayForward, 7604 Solari Dr, Austin, TX 78744.