How fast will I hear back from WayForward?
We reply to every message from the Contact page within one business day, Monday to Friday. For a safety concern, use the Report button in your portal. If you are in crisis, call or text 988 (US) or 911 first.
How do I join?
Membership is by application. Fill in the short application form. Our team reviews it, and if you are approved you get an email to create your login. There is no open sign-up, so everyone inside has been reviewed.
How do I choose a mentor?
Once you are approved and logged in, open Mentors. Read each profile, see the monthly fee, and choose the one who fits. You can change mentors later.
Can I use WayForward like an app on my phone?
Yes. Open the site in your phone browser and choose Add to Home Screen (on iPhone: the Share button, then Add to Home Screen; on Android: the browser menu, then Install app). It opens full screen like an app and takes you to your dashboard.
Can I invite a friend or give someone a mentorship?
Yes. Your Profile page has a personal invite link you can share. To pay for someone else's plan, use our Gift a mentorship page and we will arrange it by email.
I cannot log in or forgot my password.
Go to Member Login and use the forgot password link to get a reset email. If the email does not arrive, check your spam folder, then contact us.
Is WayForward therapy?
No. WayForward is coaching and mentorship, not therapy, medical care, or legal or financial advice. If you are in crisis, see our crisis help page or call or text 988 in the US.
How much does it cost?
Each mentor sets their own monthly fee and shows it on their profile. You see the price before you pay, and WayForward adds no extra fee on top. You can pay monthly, or pay once for 3 months (10% off) or 6 months (15% off).
Can I cancel?
Yes. Cancel a monthly plan any time under Plan and payment. It stops at the end of the period you already paid for, and you keep access until then. The 3 and 6 month plans do not renew on their own.
How do refunds work?
You can request a refund within 2 days of paying, under Plan and payment. If no session has taken place, we refund you in full. If sessions have happened, we may refund part of it. After 2 days, refunds are decided fairly, case by case.
My payment failed.
If a monthly payment fails, your plan is paused until it goes through. Stripe may retry the charge and email you. Update your card under Plan and payment, or contact us if you need help.
Is my card safe?
Yes. Payments are handled by Stripe. Your card details go straight to Stripe and never touch our servers.
Why can I not message my mentor or book yet?
Messaging, goals, check-ins and booking open when your plan is active. Before paying you can still browse mentors, edit your profile, and manage billing and privacy.
What are goals and check-ins?
You set up to 5 goals with your mentor and complete a short monthly check-in, about two minutes. If you have no active goal, or a check-in is more than a week late, new bookings and journal entries pause until you fix it. Messages, billing and ending the mentorship always stay open.
How do I change or end my mentorship?
Choose a different mentor on the Mentors page. Switching stops your old plan from renewing and removes booked future sessions. You can also end a mentorship or block a mentor from the Messages page.
My mentor asked me to pay or talk outside WayForward.
Please tell us using Report a problem on the Messages page. Payments and messages must stay on the platform, and you will not be in trouble for reporting it.
Who can see my information?
Members cannot see each other. Your mentor sees your goals, goal ratings and the notes you share with them. Mentors do not see your email or phone unless you choose to share it. Our admin team can read your check-in answers and the reports you send, but never your private messages. Details are in our Privacy Policy.
How do I report a problem?
Use Report a problem on the Messages page, or contact us. Reports go to our team, who see what was written and reply by email.
How do I download or delete my data?
Open your Profile page. You can download a copy of your data, or ask to delete your account. A team member confirms by email, and you can cancel the request until then.
How do I become a mentor?
Apply as a mentor. Our team reviews every application. Approved mentors sign the Mentor Agreement, complete our training and quiz, and set up their profile and fee.
How and when are mentors paid?
Members pay WayForward, which keeps a 20% site fee and covers card processing. Your share is sent by PayPal, Wise or mobile money after a 3-day hold on each payment, so a refund can be returned if one is asked for. Add your payout details in Get paid on the Mentor Desk.
Can I sell my book or products through WayForward?
Yes, once you have been with WayForward for 90 days and have at least 2 mentees. Add a listing under Your products on the Mentor Desk. Our team approves each listing, and it then appears on the public Products page. People buy on your own link, and WayForward takes no cut.
What does training involve?
Short sections about the Mentor Desk, boundaries and member safety, then a quiz you pass with 80% or higher. Training is renewed every year.